Interview Questions And Answers : Cracking A Phone Interview
A phone interview is, in some ways, a precautionary measure. It is time consuming, and in some cases expensive, to bring someone in for a face-to-face interview. It may seem like a mere formality, but a phone interview can be a make-or-break experience.(Cracking A Phone Interview)
You have many advantages during this type of interview: You can dress comfortably, be more relaxed in a familiar environment, have your papers and information right in front of you without having to shuffle around, and can discreetly take notes.
Job seekers should prepare for a phone interview as seriously as they do for an in-person one. A seemingly cursory phone interview is actually the most important step. If you don’t ace this step, the next steps never happen. How does one ace it?
But, on the other hand, treating the phone interview as a light-hearted step towards getting the job is a mistake. It’s here that the hiring manager will ask specific questions about job history or projects from your past, to ensure you are being honest in your resume and are truly qualified for the position.
Cracking A Phone Interview
1. Print Out Your Resume
You should have a physical copy of your resume, cover letter, and any emails from the interviewer. Since this isn’t a regular interview, in which you’d use certain non-verbal tactics, you can be free to look at your resume throughout the call, instead of studying it beforehand to recall key points.
2. Use a Landline
This may not be attainable for every candidate, but if possible, use a landline phone instead of a mobile phone. Drop-outs and bad connections, while understandable, ruin the cadence of the interview, and requests to repeat questions are frowned upon. If you can’t get yourself to a landline, be sure you’re in an area with good service. And turn off call waiting.
3. Have Questions Prepared
As with any interview, you should have done your research on the company, and should have a list of questions ready. As with the resume, you have the advantage of writing these questions down and having them in front of you during the call.
4. Clear Out Your Environment / Tune out Distractions
While taking the call, ensure you are in an area where you can speak without interruption. Use a landline if possible. If you’re at home, turn off the TV or music system, and the call-waiting facility on your mobile. The regional operations head of a leading bank recalls he was once taking an interview where there was a constant background noise. At one point, he even heard the interviewee muffling the receiver and ordering for a coffee. “It shows a complete lack of respect,”
This phone interview should be conducted in a quiet place in your home. Send the pets, kids, and other distractions out of the room. This space should be as controlled as possible, and you should have no fear of any distractions or unanticipated interruptions.
5. Make Time
Set aside plenty of time for your conversation — even if you expect the phone interview to be brief. Most phone interviews last 15-20 minutes, but if you end up hitting it off with the interviewer, the last thing you want to do is have to cut them off.
6. Smile / Be Positive
A hello and even a broad smile when on a call often compensates for a physical handshake. “Research has shown that smiling on the phone creates a positive image. Smiling will make you sound professional and confident. Talking on the phone isn’t as easy as it seems; speak slowly and enunciate clearly,
This one might seem silly, but enthusiasm in your voice shines through on a call like this, and the interviewer will notice. Because you can’t rely upon the facial expressions and body language that speak for you in a face-to-face interview, you have to get your personality and eagerness across with just your words and your vocal quality. A small gesture like smiling while you speak will help to communicate enthusiasm.
7. Be Honest
If you’re interrupted, despite your best efforts to prevent distractions, communicate this to the interviewer and do whatever you can to return your full attention to the call as quickly as possible. Being honest, instead of hiding a blunder or faking attention, could earn you style points.
8. Speak Up
The phone interview is usually about screening candidates and validating resumes. The questions may be easier to answer than those in an in-person interview. However, that doesn’t mean you shouldn’t be engaged in the process. You have to impress the interviewer on the phone before you get your shot at meeting a decision maker in the flesh. That’s why it’s important to ask questions of your own once the interviewer has gone through his. This will help you demonstrate the interest and enthusiasm that the interviewer is looking for.
9. Listen Keenly
A job interview is a way to sell yourself. Listening is therefore very important. “Focus on what is being asked and respond clearly. Avoid the temptation to fill pauses, and take time to articulate your response. Remember, first impressions count on phone lines as well,
Of course, a thank you note is imperative, but the difference here is the time frame. You won’t need to commute after this interview, and your thank you should come within minutes or a couple of hours, not a full day, after the interview.