Retail Book, Syllabus Class 12 PDF Download – CBSE

Download Retail Book for Class 12 PDF file. Official CBSE books for Retail class XII is given here for free download (NCERT).

RETAIL (CODE NO. 801) Syllabus , Exam Pattern

CLASS XII (SESSION )

Theory (Part A & B) 60 marks – Practical (Part C) 40 marks = Total Marks 100 marks

THEORY of RETAIL (CODE NO. 801)

PART A: EMPLOY ABILITY SKILLS

1. Unit 1: Communication Skills
2. Unit 2: Self-Management Skills
3. Unit 3: Basic ICT Skills
4. Unit 4: Entrepreneurial Skills
5. Unit 5: Green Skills

PART B:

1. Unit 1 – Display of Products and Satisfy Customer Needs
2. Unit 2 – Non-store Retailing
3. Unit 3 – Retail Point-of-Sale: An Overview
4. Unit 4 – Billing and Accounting Procedures in Retailing
5. Unit 5 – Inventory Handling

PRACTICAL of RETAIL (CODE NO. 801)

PART C:

1. Project
2. Viva
3. Practical File/ PowerPoint Presentation

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INVENTORY MANAGEMENT IN RETAILING 1-24

1. Introduction 4
2. Session 1 : Types of Inventory 4
3. Session 2 : Inventory Management 10
4. Session 3 : Inventory Control System 16
5. Session 4 : Stock Valuation and Recording 21

SECURITY & HOUSEKEEPING SUPERVISION IN RETAILSECTOR 25 – 73

1. Introduction 31
2. Session 1 : Functions and Points of Security 32
3. Session 2 : Safety and Surveillance Equipment 40
4. Session 3 : Handling of Materials and Equipments in Housekeeping 51
5. Session 4 : Duties and Responsibilities of Supervisor 61

SUPPLY CHAIN MANAGEMENT IN RETAILING 74-97

1. Introduction 77
2. Session 1 : Introduction to SCM 79
3. Session 2 : Principles of SCM 84
4. Session 3 : Participants in the Process of SCM 89
5. Session 4 : Steps in SCM 93

BILLING AND ACCOUNTING PROCEDURES IN RETAILING 98-178

1. Introduction 101
2. Session 1 : Billing Procedures 102
3. Session 2 : Fundamentals of Accounting 110
4. Session 3 : Journal, Ledger and Subsidiary Books 121
5. Session 4 : Trading, Profit & Loss Account and Balance Sheet 162

RETAIL SUPPLY CHAIN 179-185

1. Characterizing the types of Retail Supply Chain 179

INVENTORY HANDLING 186 – 196

1. Introduction 186
2. Understanding the Basics of Inventory Handling 186
3. Understanding the Process of Inventory Handling – I 189
4. Understanding the Process of Inventory Handling – II 193

CBSE Retail Services Book Class 12 PDF Download

1. UNIT – 1 ADVANCES IN RETAILING
   Retail Organizational Structure
   Retail Research
   Retail Strategy
   Retail Consumer Behaviour
2. UNIT – 2 DISPLAY OF PRODUCTS AND SATISFY CUSTOMER NEEDS
   Display of Products and Satisfy Customer Needs
   Sale and Delivery of Products
   Maintenance of Store Areas and Communicate Effectively with Stakeholders
   Duties & Responsibilities of Sales Supervisor
3. UNIT – 3 NON- STORE RETAILING
   E – Retailing Logistics
   E – Marketing
   Telemarketing
   Internet Business
4. UNIT – 4 EVENT MANAGEMENT IN RETAILING SUPPLEMENTARY READING MATERIAL
   Understanding Event Management
   Documentation for Conducting Events
   Logistics and Standard Operating Procedures (SOP)
   Supervising Events
5. UNIT – 5 VISUAL MERCHANDISE
   Visual Merchandise – Ideas
6. UNIT – 6 RETAIL POINT-OF-SALE: AN OVERVIEW
   Understanding Components of Point-of-Sales
   Understanding the Process of Point-of-Sale
   Learning Point-of-Sale Marketing
7. UNIT – 7 RETAIL INFORMATION SYSTEMS (RIS)
   Knowing the Retail Information System
   Understanding IT Application in Retail: Data Mining & Warehousing
   Understanding Store Fixtures
8. SUGGESTED MATERIAL / REFERENCES

 

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