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Retail Book, Syllabus Class 12 PDF Download – CBSE

Download Retail Book for Class 12 PDF file. Official CBSE books for Retail class XII is given here for free download (NCERT).

RETAIL (CODE NO. 801) Syllabus , Exam Pattern

CLASS XII (SESSION 2019-2020)

Theory (Part A & B) 60 marks | Practical (Part C) 40 marks = Total Marks 100 marks

THEORY of RETAIL (CODE NO. 801)

PART A: EMPLOY ABILITY SKILLS

  1. Unit 1: Communication Skills
  2. Unit 2: Self-Management Skills
  3. Unit 3: Basic ICT Skills
  4. Unit 4: Entrepreneurial Skills
  5. Unit 5: Green Skills

PART B:

  1. Unit 1 – Display of Products and Satisfy Customer Needs
  2. Unit 2 – Non-store Retailing
  3. Unit 3 – Retail Point-of-Sale: An Overview
  4. Unit 4 – Billing and Accounting Procedures in Retailing
  5. Unit 5 – Inventory Handling

PRACTICAL of RETAIL (CODE NO. 801)

PART C:

  1. Project
  2. Viva
  3. Practical File/ PowerPoint Presentation

CBSE Retail Operations Book Class 12 PDF Download

INVENTORY MANAGEMENT IN RETAILING 1-24

  1. Introduction 4
  2. Session 1 : Types of Inventory 4
  3. Session 2 : Inventory Management 10
  4. Session 3 : Inventory Control System 16
  5. Session 4 : Stock Valuation and Recording 21

SECURITY & HOUSEKEEPING SUPERVISION IN RETAILSECTOR 25 – 73

  1. Introduction 31
  2. Session 1 : Functions and Points of Security 32
  3. Session 2 : Safety and Surveillance Equipment 40
  4. Session 3 : Handling of Materials and Equipments in Housekeeping 51
  5. Session 4 : Duties and Responsibilities of Supervisor 61

SUPPLY CHAIN MANAGEMENT IN RETAILING 74-97

  1. Introduction 77
  2. Session 1 : Introduction to SCM 79
  3. Session 2 : Principles of SCM 84
  4. Session 3 : Participants in the Process of SCM 89
  5. Session 4 : Steps in SCM 93

BILLING AND ACCOUNTING PROCEDURES IN RETAILING 98-178

  1. Introduction 101
  2. Session 1 : Billing Procedures 102
  3. Session 2 : Fundamentals of Accounting 110
  4. Session 3 : Journal, Ledger and Subsidiary Books 121
  5. Session 4 : Trading, Profit & Loss Account and Balance Sheet 162

RETAIL SUPPLY CHAIN 179-185

  1. Characterizing the types of Retail Supply Chain 179

INVENTORY HANDLING 186 – 196

  1. Introduction 186
  2. Understanding the Basics of Inventory Handling 186
  3. Understanding the Process of Inventory Handling – I 189
  4. Understanding the Process of Inventory Handling – II 193

CBSE Retail Services Book Class 12 PDF Download

  1. UNIT – 1 ADVANCES IN RETAILING
    Retail Organizational Structure
    Retail Research
    Retail Strategy
    Retail Consumer Behaviour
  2. UNIT – 2 DISPLAY OF PRODUCTS AND SATISFY CUSTOMER NEEDS
    Display of Products and Satisfy Customer Needs
    Sale and Delivery of Products
    Maintenance of Store Areas and Communicate Effectively with Stakeholders
    Duties & Responsibilities of Sales Supervisor
  3. UNIT – 3 NON- STORE RETAILING
    E – Retailing Logistics
    E – Marketing
    Telemarketing
    Internet Business
  4. UNIT – 4 EVENT MANAGEMENT IN RETAILING SUPPLEMENTARY READING MATERIAL
    Understanding Event Management
    Documentation for Conducting Events
    Logistics and Standard Operating Procedures (SOP)
    Supervising Events
  5. UNIT – 5 VISUAL MERCHANDISE
    Visual Merchandise – Ideas
  6. UNIT – 6 RETAIL POINT-OF-SALE: AN OVERVIEW
    Understanding Components of Point-of-Sales
    Understanding the Process of Point-of-Sale
    Learning Point-of-Sale Marketing
  7. UNIT – 7 RETAIL INFORMATION SYSTEMS (RIS)
    Knowing the Retail Information System
    Understanding IT Application in Retail: Data Mining & Warehousing
    Understanding Store Fixtures
  8. SUGGESTED MATERIAL / REFERENCES

 

CBSE Syllabus एनसीईआरटी बुक in Hindi Medium NCERT Books NCERT Solutions

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